Shipping policy

Boo Boo Buddy Shipping Policy

Processing Time

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or public holidays.

During high order volumes or promotional periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking details.

Shipping Rates

Shipping costs are calculated at checkout based on your location.

We offer the following shipping options within Australia:

Standard Shipping: Flat rate $10 AUD
Express Shipping: Flat rate $15 AUD
Free Standard Shipping on orders over $100 AUD

Shipping Carriers

Orders are shipped using Australia Post or other trusted courier services depending on your location.

Estimated Delivery Time

Standard shipping within Australia typically takes 3–7 business days depending on your location.

Express shipping typically takes 1–3 business days depending on your location.

Delivery times may vary for regional or remote areas.

Please note that delivery timeframes are estimates and may be affected by factors outside our control, such as postal delays or peak periods.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

Incorrect Addresses

Please ensure your shipping address is correct at checkout. Boo Boo Buddy is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error with your address, please contact us immediately at hello@booboobuddy.co and we will do our best to assist before the order is shipped.

Lost or Delayed Packages

If your order appears to be lost or significantly delayed, please contact us at hello@booboobuddy.co and we will help investigate with the shipping carrier.

International Shipping

At this time, Boo Boo Buddy only ships within Australia.