Refund policy

Boo Boo Buddy Return Policy

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and unopened, in the same condition that you received it, in its original packaging, and with proof of purchase.

Due to hygiene and safety reasons, used Boo Boo Buddy products cannot be returned.

Because Boo Boo Buddy products are designed for hot and cold therapy, we cannot accept returns on items that have been opened, heated, frozen, or otherwise used.

Starting a Return

To start a return, please contact us at hello@booboobuddy.co.

Please include your order number, the reason for the return, and photos if the item is damaged or incorrect.

Returns must be approved by our team before being sent back.

Items returned without prior approval will not be accepted.

Approved returns can be sent to:

PO Box 443
Beaudesert QLD
Australia

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Return Assessment

Once we receive your return, the item will be inspected to confirm it meets our return conditions.

If the item shows signs of use, heating, freezing, washing, or damage, the return will not be approved.

Damages and Issues

Please inspect your order upon arrival.

If your item is damaged, faulty, or incorrect, please contact us within 48 hours of delivery so we can resolve the issue quickly.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on opened products, used heat packs, heated or frozen products, sale items, or gift cards.

Exchanges

We do not offer direct exchanges.

If your return is approved, you can place a new order for the item you prefer.

Refunds

Once we receive and inspect your return, we will notify you if the refund has been approved or rejected.

If approved, refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since approval, please contact us at hello@booboobuddy.co.